Dear Residents, Families and Friends of Kirkhaven,

In an endeavor to maintain total transparency, we continue to report general information related to any positive COVID-19 cases at our facility, or if any resident suffers a COVID-19 related death.  Our website ( and the COVID-19 Status Hotline (585-271-1772, Ext. 3085) serves to alert family members to any new COVID-19 related bereavements and any test positive cases (resident and staff) at our facility.  Email and US mail communications are sent periodically and will include COVID-19 pandemic regulatory updates, educational resources and new or revised facility policies such as resident/staff testing or visitation restrictions.

We express our deepest sympathies to family and friends as we report the loss of two (2) residents to COVID-19 in the recent 24 hours.  One (1) resident passed away at the hospital and one (1) resident passed away at our facility.  May peace and comfort find you during these difficult times.

We have received positive COVID-19 test results today for three (3) employees.  One (1) nursing employee and one (1) contract employee who have not worked since their last negative test.  The third employee is a social worker who tested positive on January 4th.  No new resident exposure has occurred.  The employees have been furloughed for 14 days and will not return to work until a negative COVID-19 result is received.  Our hearts are with our employees and residents battling COVID-19 as we support their full recovery.

Our emergency staffing plan was implemented at the start of the pandemic. We have maintained adequate staffing levels and continue to recruit and hire licensed professionals, certified direct care and support staff.  Our staffing policy is centered on resident needs and resident census.  Contracts with contingency vendors are in place and are being utilized.   Our clinical leaders are working alongside our direct care team members to help balance workloads.  A number employees have willingly adjusted their work schedules and accepted alternate responsibilities within their scope of practice.  We are very proud of our employees as they demonstrate unwavering courage and strength in confronting this virus once again.  Their compassion for elders and commitment to caregiving is truly inspiring.

Our staff remains dedicated to stopping the spread of COVID-19.  The following infection prevention measures remain in place.

  • All residents (with the exception of those previously positive in the last 90 days) will be retested every three (3) to seven (7) days for a fourteen (14) day period.    
  • All four households will remain quarantined until further notice. All staff working these households continue to wear personal protective equipment (PPE): gowns, gloves, masks and face-shields when providing care to residents.  Residents are encouraged to limit activities to their room and assigned household, wear face covering as tolerated and socially distance if they must leave their room.
  • Residents and staff are monitored and screened for symptoms consistent with COVID-19 frequently in accordance with Federal and State regulations.  
  • In-person visitation including hospice visits are suspended until further notice. End of Life (EOL) visits will be permitted in accordance with Federal and State regulations.
  • Zoom and FaceTime visits are available by appointment. Please call your designated Social Worker, the House Manager or email: to schedule a virtual visit.
  • We remain vigilant with the frequency of disinfecting high use areas and have placed alcohol-based hand sanitizer throughout the building for use by residents and staff.
  • We continue to follow rigorous infection prevention and control procedures. These include handwashing and wearing gloves and other personal protective equipment (PPE).
  • Universal masking and face-shield policies remain in place – all employees must wear a surgical mask in all areas of our building and when within 6 feet of another individual. Furthermore, we remain vigilant with the frequency of disinfecting high use areas and have placed alcohol-based hand sanitizer in resident rooms and common areas for use by residents and staff.

On December 31, 2020, NY State Department of Health (DOH) conducted a focus survey to determine if our facility is in compliance with Federal and State requirements.  We are proud to share that we are in substantial compliance with all Federal and State program requirements. We remain in continuous communication with our DOH regional epidemiologist for decision making support and reporting purposes.

The second vaccination clinic will be held on January 25, 2021 to provide the first group from this week their second dose of the vaccine.  Also, during the second vaccine clinic, residents and staff who were unable to receive the vaccine in the first round due to their COVID-19 status or preference to wait, will be offered their first dose of the vaccine.  Furthermore, a third clinic will be offered on February 15, 2021 at which time the second group of residents and staff will receive their second dose of the vaccine.

Please continue to do your part to stay safe and thank you for your continued support and understanding as we work through the ongoing challenges of this pandemic.