Dear Families and Visitors

The World Health Community continues to monitor closely the emergence of the Coronavirus. (COVID-19) Given the uncertainty and the fact that the virus is widespread, we are taking proactive steps to address the number of concerns. First and foremost, we want to maintain a safe workplace and encourage and adopt practices of protecting the health of employees, residents and visitors. We also want to ensure the continuity of business operations during this pandemic.

We ask all employees and visitors to cooperate in taking steps to reduce the transmission of communicable diseases. Employees and visitors are reminded of the following:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer (at least 60% alcohol).
  • Avoid touching your face with unwashed hands.
  • Avoid close contact with people who are sick.
  • Clean and disinfect frequently touched objects and surfaces.
  • Cover your coughs or sneezes with a tissue and then throw the tissue in the trash; if tissues are not available, cough or sneeze into the inside of your elbow, then wash your hands as soon as possible.
  • Stay home when you are sick until you have been fever – free (without the use of fever reducing medication) for at least 24 hours.


At this time, Governor Cuomo has commanded that ONLY medically necessary visits be allowed at nursing homes. This update to our policy will be effective immediately and will remain in place until further notice.

The NYSDOH requires health screenings for all nursing home workers each day when they enter a facility.  Additionally, nursing home workers are required to wear surgical masks to guard against any potential asymptomatic spread. 

The revised policy includes visits by family members of residents and is designed to protect the health and well-being of our residents and staff.  Visitors will only be allowed access to Kirkhaven if the visit is deemed medically essential or for end-of-life situations. Visitors granted access are required to go through a screening process upon entering the building and will be required to wear surgical masks and other personal protective equipment as appropriate.

Due to these restrictions, through individual requests, we will arrange for skyping and/or other online communication for families to tele-visit their loved ones.  If you are interested in a tele-visit or have questions or concerns regarding your loved ones care, please contact 585-461-1991 and ask to speak with our Nursing Supervisor or House Manager.  Staff will coordinate tele-visits around personal care delivery and mealtimes.  We ask for your patience and flexibility as we implement this additional means of communication. 

Again, Thank you for your continued cooperation as we work together to ensure the safety of our home and work environment.


Anne R. Gallese, CEO/Administrator